Terms of Service
Last updated: September 2026
1. Purpose
These Terms govern access to and use of the Factic Brain platform (the "Platform"), owned by Factic Solutions, S.L. ("Factic Solutions"), with registered office at Soldevila 20, Cabrianes, 08650 Barcelona, Spain, and Spanish tax ID B87938536.
2. Scope and precedence
Access to the Platform is provided under the agreement entered into between Factic Solutions and each customer. These Terms set out the general framework of use. In the event of any conflict between these Terms and the signed agreement, the latter shall prevail.
3. Access and user accounts
Access is restricted to users authorised by the customer. Credentials are personal and non-transferable, and the customer is responsible for safeguarding them and for the use its users make of them. Factic Solutions may suspend an account where its use compromises the security or operation of the service, informing the customer accordingly.
4. Permitted use and restrictions
The customer may use the Platform solely for its internal business purposes and in accordance with the agreement. The following are prohibited:
- assigning, reselling, sublicensing or providing access to unauthorised third parties;
- decompiling, reverse engineering or attempting to obtain the source code;
- systematically extracting content or data for purposes other than the contracted use;
- uploading unlawful content or content infringing third-party rights;
- conducting security or load testing without prior written authorisation.
5. Customer data
Data uploaded by the customer to the Platform remains the customer's property. Factic Solutions processes it solely to provide the service and in accordance with the customer's instructions, on the terms set out in the Platform Privacy Policy and, where applicable, in the data processing addendum entered into between the parties.
6. Intellectual property
The Platform, its software, models, documentation, interfaces and distinctive signs are owned by Factic Solutions or its licensors. The agreement does not transfer any ownership rights; it grants a limited, non-exclusive and non-transferable right of use for its term.
7. Confidentiality
The parties shall keep confidential any information accessed in connection with the relationship, with the scope and duration set out in the agreement.
8. Availability and support
Factic Solutions makes reasonable efforts to keep the Platform available and to provide the support agreed contractually. Interruptions may occur for maintenance, and Factic Solutions will seek to minimise their impact.
9. Data protection
The processing of personal data is governed by the Platform Privacy Policy and, where applicable, by the data processing addendum entered into between the parties.
10. Liability
Factic Solutions shall be liable on the terms set out in the agreement. Factic Solutions shall not be liable for damage arising from use of the Platform contrary to these Terms or to the agreement, nor for unavailability attributable to causes beyond its reasonable control.
11. Term and termination
Term, renewal and grounds for termination are those set out in the agreement. Upon termination, the right of access ceases and the parties shall proceed as agreed regarding the return or deletion of data.
12. Changes to these Terms
Factic Solutions may update these Terms. The version in force is the one published on this page, stating its update date. Material changes will be communicated to customers through the means provided for in the agreement.
13. Governing law and jurisdiction
These Terms are governed by Spanish law. For any dispute, the parties submit to the courts determined by the agreement and, failing that, to the courts of Barcelona.